Trainee Service Advisor
At Fitzpatrick's, we place a great deal of importance on assembling the best team possible.
We hire ambitious, energetic, committed, and professional people. Individuals who are motivated and customer focused. Fitzpatrick's can offer you an opportunity to build a lifelong career and a sense of pride in a job well done.
Fitzpatrick's Garage Group supports a philosophy of continuous learning and development and is an equal opportunities employer.
Since its establishment over 70 years ago, the company has prospered throughout the years, employing more than 145 employees. We are now looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent, and integrity.
This is a fantastic career opportunity to train as a Service Advisor within the Fitzpatrick’s Group of dealerships, which include Hyundai, Mercedes-Benz, and Opel.
What does the role involve?
As a Trainee Service Advisor, you will be providing a first-class customer experience, while maximising sales opportunities in a fast-paced environment. The smooth running of the service department is vital to our business, and you will become a key element of the team. Some of the main duties are:
· Greet customers and offer excellent customer service from the first contact right through to the customer collecting their vehicle.
· Detailing customer requirements on job cards and invoices.
· Assist in monitoring the work in progress and report any issues to management.
· Liaising and having open communication with both our Parts Department and Technicians.
· Keeping the customer informed and updated on the progress of the works being carried out.
Candidate Requirements:
· To be enthusiastic about the automotive industry, and to have a positive personality.
· To be able to present themselves impeccably and be the face of Fitzpatrick’s.
· Excellent computer skills – to be able to record and amend details accurately.
· Good written and oral communication skills.
· To be organised, and to work well both within a team and independently.
· Exceptional customer facing skills-to create customer confidence by ensuring customer awareness of all products and services available.
· Operate at the highest standards of courtesy and efficiency.
· Ability to work under pressure and be able to handle all customers effectively.
· Accuracy in detailing customer requirements.
· To follow up and provide feedback to customers on the status of their order.
· To ensure that all parts requested have been ordered & charged for correctly.
We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package. In addition to a competitive salary, we offer excellent benefits including:
· Company Pension
· On-Site Parking
· Bike to Work Scheme
· Referral Bonus
· Professional & Personal Development
· Rewards & Recognition
· Employee Wellbeing Programme
Job Types: Full-time, Permanent, Apprenticeship, Graduate
Benefits:
- Bike to work scheme
- Company events
- Company pension
- On-site parking
- Sick pay
- Wellness program
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Performance bonus
Work Location: In person
$ads={1}
$ads={2}