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Responsibilities:
- Lead and supervise a team of [number of team members] to achieve performance targets and operational goals.
- Provide guidance, training, and support to team members, fostering their professional development and growth.
- Monitor team performance, track key performance indicators (KPIs), and take proactive steps to address performance gaps and areas of improvement.
- Collaborate with other departments to ensure smooth coordination and effective communication across the organization.
- Implement and enforce company policies, procedures, and guidelines to maintain consistency and uphold standards.
- Identify process inefficiencies and suggest process improvements to optimize workflow and enhance productivity.
- Handle and resolve escalated customer issues or employee conflicts, ensuring a high level of customer satisfaction and team morale.
- Conduct regular team meetings to communicate updates, share best practices, and gather feedback from team members.
- Prepare and analyze reports on team performance, operational metrics, and other relevant data, presenting findings to upper management.
- Foster a positive and inclusive work environment that promotes teamwork, open communication, and employee engagement.
Job Type: Full-time
Salary: ₹25,000.00 - ₹50,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
Work Location: In person
Speak with the employer
+91 9500534849
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