Facilities Operations Manager, Business Operations [Vietnam]

 

VNG is a leading homegrown digital ecosystem in Vietnam. We provide diverse products and services that bring convenience, fun and quality content to our users, and help our business partners achieve effective user acquisition/engagement and more efficient operations. The exponential growth in VNG’s popularity is a testament to our ability to create significant and lasting value for our users and partners.

• Our mission is to build technologies and grow people, from Vietnam to the world.
• Our core values are built upon three pillars – Embracing Challenges, Advancing Partnership, Upholding Integrity.
• Today, we are Vietnam’s:
• No.1 games publisher based on mobile games gross revenues
• No.1 local communications and media player by user penetration
• First technology unicorn

People and technology are at the core of VNG’s identity. We are committed to the growth and well-being of our employees and focused on creating a stimulating environment where employees feel inspired to be their best to unlock their full potential.
Join us to explore the best place in Vietnam for people to work, learn and grow.

Description:

• 
  Administrative Support: Provide administrative support to senior management and staff, including handling correspondence, supporting business trip (air tickets, hotel booking, visas, APAC cards, housing rental...). Prepare reports, presentations, and documents as required.
• Facility Operation: Oversee the day-to-day operations of the office facility. This includes managing office supplies (stationery, toiletries, indoor plants...), coordinating with vendors and service providers (cleaning, pest control, F&B…) to ensure a safe and comfortable environment.
• Staff Management: Supervise administrative staff. Assign tasks, provide guidance, monitor performance, conduct training, and address any performance or disciplinary issues as necessary.
• Budgeting and Finance: Assist in budget planning, optimizing and monitoring, including managing office expenses, tracking invoices, and reconciling financial records.
• Communication and Coordination: Serve as a central point of contact for internal and external stakeholders. Facilitate effective communication within the office, across departments, and with external partners.
• Records and Documentation: Maintain and organize office records, files, and databases. Develop and implement efficient filing systems, ensuring compliance with data protection and confidentiality policies.
• SOPs & Policy Implementation: Develop and update office policies and SOPs as needed. Communicate changes to staff, stakeholders and promote compliance.
• Technology and Systems: Evaluate, implement, and manage office technologies and systems to enhance productivity. Provide training and support to staff on the effective use of these tools.
• Problem Solving: Identify operational inefficiencies, bottlenecks, or issues that hinder productivity. Propose and implement solutions to improve workflow, and enhance office efficiency.
• Event Organization: coordinate with external vendors and internal departments across the company to organize health seminars, internal events, etc... This includes purchasing and distributing gifts for company employees.

Yêu cầu

• Bachelor's degree in business administration, management, or a related field.
• Proven experience of at least 5 years in office management or a similar administrative role for a company with over 2000 employees.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities in both Vietnamese and English.
• Proficiency in office software (e.g., Microsoft Office Suite, project management tools).
• Familiarity with budgeting and financial management principles.
• Ability to work independently and collaboratively in a fast-paced environment.
• Problem-solving and decision-making skills.
• Leadership and supervisory experience.
• Attention to detail and accuracy.

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