Medical Records Coordinator
We’re looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of “getting people the care they need when they need it.” Over the last 30 years, our company has established itself as the market leader in managed care for the workers’ compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.
Salary Range: 16.50 - 21.39 Hourly
This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 16.50 - 21.39 Hourly
Benefits Summary:
In return for your commitment to our company’s mission, we offer a vast array of benefits to help support the whole you.
- Opportunities to work from home
- Competitive wages with opportunities to earn annual merit increases
- Paid development hours to use for professional and community development!
- Generous paid time off, 8 company holidays, and 2 floating holidays per year
- $1,000 Colleague Referral Program
- Enterprise Recognition Program rewarding colleagues for their extraordinary work
- Exclusive discounts on travel, activities, and merchandise via work discount program
- Colleague Assistance Program that provides free counseling and financial services
- Tuition Reimbursement Program including certifications
- Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
- Medical, dental, and vision insurance
- Pre-Tax FSA and HSA health savings accounts
- 401(k) matching
- Company paid life insurance
- Company paid short term and long-term disability
- Referral program
- Healthcare concierge
- The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.
The Medical Records Coordinator retrieves medical reports by computer, via fax request and/or by contacting the provider directly. The Coordinator responds to telephone inquiries and perform other customer service duties. The Coordinator posts medical report information to appropriate patient file and updates the One Call Care Management’s computer system with corrections or additions.
- Verifies the accuracy of reports and posts to appropriate patient files on a daily basis.
- Answers telephones as needed and respond to customer inquiries and document actions taken.
- Contacts provider on delinquent medical reports and resolve.
- Informs appropriate departments regarding provider servicing concerns.
- Distributes incoming faxes processed through fax server.
- Performs general duties as assigned.
- Ability to read and comprehend simple instructions, short, simple correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Must be computer literate and be knowledgeable in Microsoft Word and Excel.
- Must have strong telephone skills and ability to communicate with others in a professional environment.
- Must have strong organizational skills to ensure tasks are completed in a timely manner.
- Must have the ability to work after hours and weekends if necessary.
- Must be able to work any shift that may be required to provide adequate telephone coverage.
- If working with federal government contract clients, an employee is required to receive federal government clearance for handling sensitive information. Employee is also required to receive annual security awareness training.
- For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
- For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.
- The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height).
- Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
- The work environment utilizes florescent lighting; noise level is moderate.
- The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
- Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
- Please be advised the job description is subject to change at any time.
