Ko mātou tēnei | This is Us
The Customer Assist Consultant role is there to provide great customer experiences by having meaningful conversations with our customers to assist with debt repayments and aid recovery through positive and supportive actions.
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Here at BNZ we embrace flexible working, have a strong focus on career development and progression, as well as a range of great benefits, including Banking discounts, life insurance and generous parental leave. And did we mention you get six weeks annual leave?Mō te Tūranga | About the Role
We sat down with our Customer Assist Manager, who let us know the following about the role:
What are 5 day to day tasks the person in this role will complete?
- Engage with customers via Inbound and Outbound calls assisting with a variety of enquiries regarding arrears
- Able to deal with and identify customers who might be in vulnerable circumstances
- Recommendations for customers in relation to repayment solutions
- Make effective decisions on key accounts
- Meet banks and regulatory process and policy requirements
What is the team culture and environment like?
One of the best things about working for BNZ is the culture. We're highly diverse and come from a wide range of backgrounds We work together as a tīma to achieve success as well as helping each other out to achieve goals and supporting each other with learning opportunities. You'll work with so many awesome tāngata (people), and what connects us is our passion for helping our customers.
What is your favourite thing about working for BNZ?
At BNZ, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit you.
What will success look like for the candidate in this role?
Customers feel supported by you and the Bank by seeking to understand each Customer's unique circumstances to find solutions.
What attributes will this person display in order to be successful in this role?
Ideally you'll have some Banking or Collections experience. It goes without saying that you'll enjoy working with people and get a buzz out of helping customers, and your ability to problem solve and find solutions to exceed our customers' expectations will hold you in good stead for this role!
- Experience in previous customer contact/ service roles.
- Experience in the financial services industry.
- Strong interpersonal and communication skills.
- Good attention to detail and numeracy skills.
- Providing great customer service to customers who may be experiencing high levels of stress.
Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.
Applications close Friday 14 July 2023.
